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Shipping, Refund & Return  Policy

Shipping Policy

Free Standard Shipping
• 5-7 working days via Fedex
• During promotional periods, please allow 5-6 additional business days for order shipment

 

 

Return &
Exchange Policy

Items purchased on JonimaApparel.com can be returned within 14 days from the delivery of your order, using our free delivery service.

 

1. Fill in the online Return Form (or log in to your account and return your purchase from the Orders section). 
2. Prepare the items in the original order box. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the hang tag and seal are intact. The return box must be safely sealed. 
3. Attach the Return Label you received with your parcel to the outside of the box. 

4. You will not be charged for shipping costs. These will only be at your expense if you decide to ship the return with a different shipping company and we will not be able to accept liability for lost or damaged returns. 
Please note it is not possible to return personalised items or to request exchanges. Before requesting a return, please make sure the products comply with our return conditions. 

The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.

You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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